The Category MCM Has Lived In for 20 Years
The difference between agency care and concierge care is the difference between a call center and a trusted family advisor who sends your mom birthday gifts.
“Steve and Andrea are so kind that they even sent birthday and Christmas gifts to Mom. I highly recommend Steve and Andrea and their home health aides to care for your loved one.”
— Ginie H.
Her mother was 99 years old with dementia and congestive heart failure. MCM provided 24-hour care, then transitioned to ongoing daily support. Birthday gifts. Christmas gifts. That's concierge care — they just never called it that.
Concierge home care is a premium, private model of in-home care where a clinical professional — typically a nurse practitioner — personally oversees your loved one's care plan. Unlike standard agency care, which fills shifts with available staff, concierge care focuses entirely on your family.
The word “concierge” comes from hospitality — a dedicated person who anticipates your needs before you ask. In home care, it means a team that knows your parent by name, understands their preferences, and responds before problems become emergencies. Birthday gifts. Funeral attendance. Same-day crisis response. A 14-year relationship with the same NP.
MCM Private Care has been providing this level of care in Montgomery County for 20 years. We just never used the word “concierge” — we called it “doing the right thing.”
| Standard Agency | Concierge (MCM) | |
|---|---|---|
| Clinical oversight | None — aide clocks in, nobody checks | NP-supervised care plan, updated as needs change |
| Caregiver matching | Whoever is on the schedule | Hand-matched by personality, skills, preferences |
| When you call | Call center or voicemail | Direct line to your care coordinator |
| If it's not working | File a complaint, wait | 7-day rematch guarantee |
| Caregiver turnover | Industry avg: 60-80% annually | Same caregiver for years — Kathy V. has had the same team for 4+ years |
| Emergency response | "Call back Monday" | Same-day placement — even during COVID aide shortage |
| Relationship length | Weeks to months | Daniel G. has been a client since 2010 — 14 years |
| Personal touch | None | Birthday gifts, Christmas cards, attending family funerals |
“Don't bother researching competitors; there's no one like them in town. Trust me, I did the research; I have the spreadsheets to prove it.”
— Amy S., Bethesda
Not marketing language. Real things that happen when you're an MCM family.
Our NP meets your loved one at home. Understands their medical history, daily routines, personality. This isn't a 15-minute intake — it's a thorough clinical evaluation that becomes the care plan foundation.
Does your mother prefer quiet mornings? Does your father like football on Sundays? These details matter. Over 20 years, we've learned that the right personal fit turns 'having a caregiver' into 'having peace of mind.'
Our nurse practitioner reviews care plans, monitors condition changes, coordinates with physicians. Your parent isn't just supervised. They're clinically managed. That's what agencies can't offer.
When you have a question at 10pm, you have a direct line to your care team. Not a 1-800 number. Not 'please hold.' A person who knows your parent's name.
“I became a client in 2010. I remain a client 14 years later. It is wonderful to have Andrea available, with physical medical records and a deep understanding of my health and my goals.”
— Daniel G.
14-year relationship
“We have had the same group of ladies for at least four years. We feel as if they are part of our family. They are so caring with Mom.”
— Kathy V.
Same caregivers for 4+ years
“We want to thank you and your entire team at MCM for the care you have extended to our entire family throughout the past 7 years with our Mom and recently our Dad.”
— The Finneran Family
7 years, two parents
“MCM was the only agency we talked with, since the other agencies had already been vetted and were found not suitable. Both Steve and Andrea attended their memorial services and came home to comfort us — talk of personalized care!!”
— Sari R.
Attended memorial services
Most families find us after experiencing the agency model firsthand. They know what they don't want.
Not just a warm body. An NP who reviews medications, monitors changes, catches problems before they become emergencies.
Rotating strangers, no-shows, call centers. You've been through it. You know there has to be something better. There is.
Your parent needs the same face, the same voice, the same routine. Agencies can't promise that. We can — and we prove it.
Not a vendor for weeks. A care partner who knows your family's story. 8 MCM families have trusted us with over $1M in care each.
Concierge care costs more per hour. But the total cost of care tells a different story.
$50K+
One preventable fall
Surgery, rehab, accelerated decline. A caregiver's presence prevents it.
$80K+
Family caregiver quits job
Lost income when you try to do it yourself. Care prevents burnout.
$10K+/mo
Memory care facility
Removes your parent from home. In-home care often costs less with better outcomes.
You're not buying hours. You're buying peace of mind. And prevention is always cheaper than crisis.
“My father literally passed away in Andrea's arms, which I will be forever grateful for. She told him it was okay to let go and he died peacefully. She is an incredible person. She is an angel, literally and figuratively.”
— Kenneth M.
MCM cared for his father from 2016-2018. From first call to final days.
A premium, private model where an NP oversees a personalized care plan. Hand-matched caregivers. Direct access to your care team. Relationships measured in years, not shifts. MCM has been providing this in Montgomery County for 20+ years.
Agencies fill shifts with whoever is available. Concierge care hand-matches a caregiver to your family, provides NP clinical oversight, gives you direct access (not a call center), and guarantees a rematch if the fit isn't right within 7 days.
Long-term care insurance often covers it. Medicare and Medicaid typically don't cover private duty care. MCM helps families navigate their LTC insurance coverage at no charge.
Hourly rates are higher than agency care. But families often find total cost is lower because of better outcomes — fewer falls, fewer hospitalizations, longer independence. One preventable fall costs more than a year of home care. MCM offers a free NP assessment to discuss your specific needs.
If you've tried an agency and been disappointed. If you want clinical oversight, not just a warm body. If you want the same caregiver every day, not rotating strangers. If you want a care partner for years, not a vendor for weeks. That's concierge care.
Schedule a free in-home NP assessment. No obligation. No agency runaround. Just a conversation about what your family needs.
Prefer to call? 240-789-4890
20 years. 271 families. $42.5M in care delivered. 75% from referrals. 8 families who trusted us with over $1M each. This is what concierge care looks like.