6+ years
Same hand-matched team
The Marmorstein Family
Potomac, MD
NP-supervised, hand-matched caregivers. Not a staffing agency. Family-owned and operated in Montgomery County since 2004.
Same-day response · LTC insurance + private pay · 19 MoCo cities served
What is concierge home care?
Concierge home care is a premium, hand-matched alternative to standard home care agencies. A small dedicated caregiver team works with one family for the long term, supervised by a Nurse Practitioner who writes and adjusts the clinical care plan. Services extend beyond hourly task lists — they include medical advocacy, insurance navigation, crisis response, and personal presence.
In Maryland, the “concierge home care” category has been largely unowned — most agencies advertising it are actually Medicaid-funded staffing operations. MCM Private Care has practiced this model in Montgomery County since 2004, long before the term became a marketing label. This page explains what concierge home care should look like, what it costs, and how MCM does it differently.
Standard home care vs concierge
Standard agencies rotate strangers, employ no clinical staff, and respond to crises in days. The model is built for hours-billed, not outcomes-delivered. Concierge home care inverts this — small team, deep relationship, NP supervision, same-day crisis response, end-to-end family partnership.
Concierge vs standard
| What you get | Standard home care | MCM Concierge |
|---|---|---|
| Caregiver model | Rotating staff pool, ~12 different aides in first 90 days | Same dedicated 2-3 caregivers for years, hand-matched to your family |
| Clinical oversight | None or quarterly RN check-in | Nurse Practitioner writes and adjusts every plan, on-call always |
| Crisis response | Days to staff a new shift | Same-day. Hospital discharge to caregiver-in-home, before sunset. |
| Insurance navigation | Family handles paperwork | MCM manages long-term care claims, billing, and benefits |
| Specialist coordination | Family coordinates | MCM coordinates with neurologists, geriatricians, hospice teams |
| Personal presence | Caregiver clocks out at end of shift | Birthday gifts, holiday cards, memorial service attendance |
| Caregiver-match guarantee | Generic 7-day or none | Eternal Caregiver Match Guarantee — for as long as you're an MCM family |
| Cases accepted | Agitated dementia and complex cases declined | We take the cases nobody else will |
What's included
2-3 caregivers selected for personality fit, routine alignment, and clinical capability. They stay for years.
Andrea Kohn, CRNP, writes the plan from the in-home assessment and adjusts it as your loved one's needs evolve.
Reconciliation, daily reminders, condition-specific monitoring, pharmacy coordination.
Hospital discharge, sudden decline, family emergency. We answer the first time and we're there fast.
We file claims, manage billing complexity, and help families get benefits paid. Most agencies make families do this themselves.
We talk to the neurologist, geriatrician, hospice team, and primary care physician. You don't play telephone.
Text and photo updates, weekly check-ins, objective guidance when decisions get hard.
Birthday gifts. Holiday cards. The MCM Difference that doesn't line-item.
Call or fill the form. Andrea or Steve takes the call. We listen, learn, and tell you honestly if MCM is the right fit.
Before care begins, one of our nurse practitioners visits your home, evaluates your loved one's full clinical picture, and writes the custom care plan under Andrea's oversight.
Care begins within 24-72 hours of the assessment. Same caregivers, with Andrea overseeing the medical picture and crisis on-call always.
In their own words
“My family was finally able to sleep at night knowing my parents are finally receiving the in-home care on a daily basis they desperately needed.”
“Don't wait to call. Don't bother researching competitors. There's no one like them in town. Trust me, I did the research. I have the spreadsheets to prove it.”
“My father literally passed away in Andrea's arms, which I will be forever grateful for. She told him it was okay to let go and he died peacefully.”
“We have had the same group of ladies for at least four years. We feel as if they are part of our family.”
“From the beginning of this part of our life's journey we promised our Dad that he could stay in his home. We are certain that we couldn't have done it without the love, support and skills of the team at MCM.”
“Both our moms breathed their last at our home, surrounded by loved ones, knowing that they were well taken care of, thanks to Team MCM.”
“Steve was extremely responsive and accommodating during what was a very stressful time. He was able to provide high quality caregivers on short notice.”
“In less than 24 hours, despite the home health care aides shortage due to Covid, we had 24 hour care in place for him.”
“I became a client in 2010 when I was unable to navigate the medical system when very ill. I remain a client 14 years later and look forward to continuing for many more years.”
“Of the many people and organizations who helped my aging parents, MCM are the MVPs. They care and they're there when you need them.”
“We're family-owned, family-operated. Twenty-two years. We hand-match every caregiver. Don't let one bad agency ruin it for you.”
“Don't wait till this is a disaster. Till this is out of control.”
“My family was finally able to sleep at night knowing my parents are finally receiving the in-home care on a daily basis they desperately needed.”
“Don't wait to call. Don't bother researching competitors. There's no one like them in town. Trust me, I did the research. I have the spreadsheets to prove it.”
“My father literally passed away in Andrea's arms, which I will be forever grateful for. She told him it was okay to let go and he died peacefully.”
“We have had the same group of ladies for at least four years. We feel as if they are part of our family.”
“From the beginning of this part of our life's journey we promised our Dad that he could stay in his home. We are certain that we couldn't have done it without the love, support and skills of the team at MCM.”
“Both our moms breathed their last at our home, surrounded by loved ones, knowing that they were well taken care of, thanks to Team MCM.”
“Steve was extremely responsive and accommodating during what was a very stressful time. He was able to provide high quality caregivers on short notice.”
“In less than 24 hours, despite the home health care aides shortage due to Covid, we had 24 hour care in place for him.”
“I became a client in 2010 when I was unable to navigate the medical system when very ill. I remain a client 14 years later and look forward to continuing for many more years.”
“Of the many people and organizations who helped my aging parents, MCM are the MVPs. They care and they're there when you need them.”
“We're family-owned, family-operated. Twenty-two years. We hand-match every caregiver. Don't let one bad agency ruin it for you.”
“Don't wait till this is a disaster. Till this is out of control.”
50+ video testimonials, 30+ five-star reviews, zero negative.
The MCM difference
“Steve and Andrea are so kind that they even sent birthday and Christmas gifts to Mom.”
“Both Steve and Andrea attended their memorial services and came home to comfort us — talk of personalized care!”
“My father literally passed away in Andrea's arms, which I will be forever grateful for. She told him it was okay to let go and he died peacefully.”
These are not service-level expectations. They are not in any contract. They are what MCM has done for 1,000+ families since 2004, because concierge home care is a relationship, not a service. MCM has practiced this model for twenty-two years — long before the “concierge” label became a marketing term.
The same caregiver. Year after year. Knowing your loved one's coffee order, their stories, their fears. That's not a feature — it's the whole product.
Andrea, our co-founder, is a Nurse Practitioner. Every care plan is reviewed by an NP. Every escalation routes to clinical leadership. Most agencies don't even employ a nurse.
Agitated dementia. Post-hospital crisis. End-of-life. Twenty-two years of saying yes when other agencies say no.
Concierge home care · FAQs
Concierge home care is a premium, hand-matched alternative to standard home care agencies. A small dedicated caregiver team works with one family for the long term, supervised by a Nurse Practitioner who writes and adjusts the clinical care plan. Services extend beyond hourly task lists — they include medical advocacy, insurance navigation, crisis response, and the kind of personal presence (memorial service attendance, holiday cards, deep family knowledge) that staffing agencies cannot replicate.
Standard home care agencies rotate caregivers, lack clinical oversight, and respond to crises in days. Concierge home care assigns the same dedicated team for years, supervises every plan with a Nurse Practitioner, and responds same-day. Standard agencies sell hours of labor; concierge care sells a long-term partnership. MCM Private Care has practiced this model in Montgomery County, Maryland since 2004 — long before "concierge" became a marketing term.
Concierge home care is priced above standard home care because the model includes Nurse Practitioner supervision, hand-matched caregivers, crisis response, and patient advocacy that staffing agencies don't provide. MCM's hourly rates run $35–$43/hour depending on shift complexity, with a 4-hour minimum. We work with major long-term care insurance and private-pay families. Most families spend $4,000–$15,000/month depending on hours and intensity — significantly less than a private-pay memory care facility in MoCo.
MCM concierge home care includes: NP/RN in-home assessment, custom clinical care plan, hand-matched caregiver team, medication management, condition monitoring, same-day crisis response, long-term care insurance navigation, family communication and updates, resource referrals to specialists, scheduled check-ins (7-day, 30-day, 90-day), Eternal Caregiver Match Guarantee, and the personal touches that define our 20+ years — birthday gifts, holiday cards, memorial service attendance.
Montgomery County, Maryland families with a long-term care insurance policy and/or the ability to private-pay for premium care. Most MCM concierge clients are managing complex situations: advanced dementia, post-hospital recovery, multiple chronic conditions, or end-of-life care. Many were referred by Certified Financial Planners, Estate Attorneys, Geriatric Care Managers, or Geriatric Psychiatrists who needed a partner they could trust with their highest-net-worth clients.
Same-day for crisis situations. For non-urgent onboarding: free 20-minute consultation today, a free NP in-home assessment before care begins, hand-matched caregiver in place within 24–72 hours of assessment. We've launched 24/7 care within 5 days during peak emergencies including 2020 pandemic surges.
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A 20-minute call. Andrea or Steve takes it. We'll listen, share what concierge care would look like for your family, and you decide what's next.